> ## Documentation Index
> Fetch the complete documentation index at: https://developers.aptranet.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Contact Aptranet support with the diagnostic information needed to investigate quickly.

Email [support@aptranet.com](mailto:support@aptranet.com) for account, product, and API support. Check [status.aptranet.com](https://status.aptranet.com) first for an active incident.

## Include in your request

* Organization and project name.
* Product and resource ID or hostname.
* UTC timestamp and request method/path.
* HTTP status and `trace_id` from the error response, when available.
* Expected and observed behavior.
* Safe reproduction steps and whether the issue affects production.

<Warning>
  Never send passwords, API secrets, signed-URL keys, payment details, TOTP codes, recovery codes, or session cookies. Redact `Authorization` and `Aptranet-Secret` headers from command output.
</Warning>

## Urgent security concerns

For suspected credential exposure, disable or rotate the affected credential before contacting support. For privacy requests, email [privacy@aptranet.com](mailto:privacy@aptranet.com).


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